Effective from: 6 February 2026
TimeforThriving is part of the Health Is One group. We are committed to protecting your privacy and ensuring that your personal information is handled with care, confidentiality and respect.
This Privacy Policy explains how we collect, use, store and protect your personal data when you engage with our services or visit our website: timeforthriving.co.uk
TimeforThriving provides confidential counselling, psychotherapy, coaching and wellbeing services for individuals, couples, families and organisations.
Our registered address is:
Health Is One, Grove House, Kilmartin Place, Uddingston, G71 5PH
Contact:
Email: timeforthriving@healthisone.co.uk
Phone: 0330 202 0283
Health Is One acts as the Data Controller for TimeforThriving.
To provide our professional services, we may collect and process the following types of personal information.
Personal information you provide
When you complete a referral form, book a discovery call, or contact us, we may collect:
Your name
Contact details (email, phone, address)
Date of birth
Relevant health or wellbeing information
Details about your concerns or circumstances
Information needed to match you with appropriate support
If you submit a referral on behalf of someone else, you confirm that you have obtained their consent to share their information with TimeforThriving and that they agree to us storing and using it in line with this policy.
Information collected automatically
When you use our website, we may collect non-personal data such as:
IP address
Browser type
Pages visited
Time spent on the site
This is collected through cookies and analytics tools to improve website performance and user experience.
We use your personal information to:
Provide counselling, psychotherapy, coaching and wellbeing services
Match you with appropriate practitioners
Arrange appointments and communicate about your care
Maintain accurate clinical records
Ensure safeguarding and duty of care
Improve our services and website functionality
Monitor service quality and governance
We do not sell or share your personal information with third parties for marketing purposes.
Confidentiality means that what you share with your counsellor, therapist or coach is kept private.
Information we treat as confidential includes:
Your identity and contact details
What you discuss in sessions
Clinical notes and records
Any personal or sensitive information you disclose
Your information is stored securely in encrypted systems and is only accessible to authorised staff.
When confidentiality may be broken
In certain circumstances, we may need to share information without your consent. This would only happen if:
There are concerns that you are at risk of serious harm
There are concerns that someone else is at risk of serious harm
We are legally required to share information
There are safeguarding concerns relating to a child or vulnerable adult
Where possible, we will always aim to discuss this with you first.
Your personal data is stored securely in the UK in encrypted systems.
Active records are kept for 12 months after your last engagement.
Records are then archived for a further 12 months.
After this period, your data is securely deleted from our systems.
Only authorised clinical staff, the clinical manager, and the Data Protection Officer have access to sensitive records for governance and quality assurance.
Our website uses cookies to:
Improve user experience
Analyse website traffic
Understand how visitors use our site
You can control or disable cookies via your browser settings. However, some features of the website may not function properly without cookies.
We may use third-party analytics tools such as Google Analytics. These services collect anonymised usage data in line with their own privacy policies.
Under UK data protection law, you have the right to:
Request access to your personal data
Request a copy of your data
Ask for inaccuracies to be corrected
Object to how your data is processed
Request deletion of your data where there is no longer a legal basis for holding it
Request restriction of processing in certain circumstances
To make a data request, contact us at:
Email: timeforthriving@healthisone.co.uk
Phone: 0330 202 0283
Please allow up to two weeks for records to be made available.
We use appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.
These include:
Encrypted storage systems
Restricted staff access
Secure internal processes
Regular governance and compliance monitoring
However, no online system is 100% secure, and we cannot guarantee absolute protection.
If you are unhappy with how your data has been handled, you can raise a concern with us by contacting:
TimeforThriving
Email: timeforthriving@healthisone.co.uk
Phone: 0330 202 0283
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk/concerns
Phone: 0303 123 1113
We operate a 48-hour cancellation policy.
Appointments cancelled with less than 48 hours’ notice may be charged.
Missed appointments may be counted as a session.
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.
